Sales & Customer Service Solutions


Sales Conversations that Win

Individuals in sales or customer facing roles with sales KPIs need to have a confident understanding of the skills and behaviour in great Sales Conversations. This course develops awareness, confidence and capability in the following key areas:

  • The Organisational Value proposition
  • Sales = Service
  • Advocacy
  • Buyer’s psychology
  • The Persuasion cycle.
  • The Sales Conversation Framework
  • Connecting
  • Exploring Needs
  • Solving Problems for Customers
  • Closing the sale
  • Owning the relationship

Sales Coaching

The success of your sales force is utterly dependant on your sales capability leads or team leaders to deploy excellent, consistent Sales Coaching. This course develops awareness, confidence and capability in the following key areas:

  • What is Coaching?
  • Motivation
  • Identifying a coaching opportunity
  • Align, Mine, Design- A coaching model
  • Observation and giving feedback

Customer Service Basics

A great brand delivers an excellent customer experience every time. When it comes to your customer facing teams, its critical that they understand and demonstrate the Customer Service Basics when they interact with your customers.
This course develops awareness, confidence and capability in the following key areas:

  • Turning your Customers into Advocates
  • The Characteristics of Great Customer Service
  • Connect-Explore-Solve-Own- A Customer Service Model
  • Rapport building
  • Active Listening
  • Managing Objections
  • Getting Agreement
  • Follow-up